Terms of Service

Pinguin is a Slack app that enables users to:

• Send broadcast messages to Slack channels
• Create audience lists and sender profiles
• Schedule broadcasts for future delivery
• View delivery and engagement analytics
• Edit sent broadcasts across delivered channels

The Service integrates with Slack and requires a compatible Slack workspace.

Install URL: https://pinguin-slack.fly.dev/slack/install

You must:

• Be at least 16 years old
• Have a valid Slack account and workspace where you are permitted to install apps
• Comply with these Terms, Slack's terms, and applicable laws

If your workspace administrator restricts app installation, you may not use the Service unless authorized.

You agree not to use the Service to:

• Violate any law or regulation
• Violate Slack's Acceptable Use Policy or Terms of Service (see slack.com/terms-of-service)
• Send spam, unsolicited bulk messages, or deceptive content
• Harass, threaten, or harm others
• Impersonate another person or entity without authorization
• Send content you do not have the right to share
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service

You are solely responsible for the content of broadcasts you send and for ensuring you have permission to notify recipients (including use of @here, @channel, or @everyone).

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to:

• Maintenance or updates
• Failures of Slack, Fly.io, or other third-party services
• Events outside our reasonable control

We may modify, suspend, or discontinue any part of the Service at any time.

Pinguin is currently offered free of charge.

If we introduce paid plans in the future, we will provide notice and updated terms before charging you.

The Service depends on third-party platforms, including:

• Slack: messaging platform and authentication
• Fly.io: hosting infrastructure

Your use of those services is governed by their own terms and policies. We are not responsible for third-party services.

Our Privacy Policy explains how we collect, use, and protect information. By using the Service, you also agree to our Privacy Policy.

The Service, including its name, branding, software, and documentation (excluding Your Content), is owned by Pinguin and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or branding except as needed to use the Service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT MESSAGES WILL BE DELIVERED TO ALL INTENDED CHANNELS OR RECIPIENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES.
• OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED £100 GBP OR THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to indemnify and hold harmless Pinguin and its operators from any claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your Content
• Your violation of these Terms or applicable law

We may suspend or terminate your access to the Service at any time if we reasonably believe you have violated these Terms or pose a risk to the Service or others.

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive (including disclaimers, limitations of liability, and indemnification) will survive termination.

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Courts in England and Wales will have exclusive jurisdiction, except where prohibited by law.

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

Questions about these Terms:

Pinguin
Email: hello@usepinguin.com
Website: https://usepinguin.com